Built on calm infrastructure.
Travnex is the system of record for catalogs, conversations, and transactions for the businesses that run on Wiil. We take that role seriously — with encryption, access controls, redundancy, and disciplined operations.
What we run, and how.
A short, honest list of the safeguards currently in place across the Wiil platform. We document limits and update this page as the platform evolves.
Encryption in transit & at rest
TLS 1.2+ for all traffic. Encryption at rest for stored data using modern, audited algorithms.
Access controls
Role-based access for catalog management, location overrides, and agent configuration. Least-privilege by default.
Operational redundancy
Multi-provider failover patterns for telephony and conversational infrastructure where supported.
Resilient infrastructure
Built on managed cloud platforms with regional redundancy and isolation between environments.
Audit & change history
Catalog drafting workflows capture who changed what and when, so teams can review and roll back when needed.
Monitoring & alerting
24/7 monitoring on platform health, with alerting routed to our on-call engineering team.
Privacy-aware conversations
Customer conversations are handled with policies and controls appropriate to the channel and use case.
Telephony compliance
We operate within carrier and regional compliance requirements for voice and messaging where supported.